Last updated: September 28, 2026
Because the Service is delivered electronically and made available to you immediately upon payment, our General Terms (Section 4) state that fees are non-refundable. However, if you are not able to use the Service at all because of a defect on our side, contact our support team within 7 days of purchase. We will investigate and, if the defect is confirmed and cannot be resolved, issue a refund to the original payment method.
New workspaces start on a trial/Starter plan so you can evaluate the Service before paying. You are not charged during the trial period. WhatsApp per-message fees charged by Meta to your connected WABA are separate and are never handled or refunded by us.
Upgrading takes effect immediately and you will be charged the prorated difference. Downgrades take effect at the end of the current billing period.
You may cancel your paid plan at any time from the billing settings. Access continues until the end of the billing period you have paid for. After that, your workspace converts to the free Starter tier.
Usage is governed by the limits of your plan. If a workspace repeatedly exceeds its limits, we may suspend over-limit features and contact you to upgrade. We will never silently delete your data.
While we aim for high availability, the Service depends on third parties (including Meta's Cloud API) and internet connectivity. We do not guarantee uninterrupted availability and are not liable for downtime caused by third-party services.
For billing or refund questions, contact our billing team through the dashboard or the contact address on our website.